Text Notifications to prevent fraud

Do you want us to text you if something doesn't look right?

Do you have questions regarding Text Alerts? Our Call Center is available:

Monday – Thursday
8:00 am – 5:00 pm EST

Friday
8:00 am – 5:30 pm EST

Saturday
9:00 am – 12 pm EST.

Our Call Center can be reached at:
(502) 582-2571 or (800) 625-9066

Email us at: onlinecustomerservice@syb.com

When a debit card transaction occurs that is "out of the ordinary" for your spending history; such as an out of town charge - an automatic case is created and a text can be sent to you  to verify if you are aware of the transaction(s). 

You will need to “opt in” in order to receive the text notifications.  Starting June 19th through the end of August, we will be sending out texts to the mobile numbers we have on record, asking our customers if they would like to Opt In.  
 
Here is an example of the enrollment Text.
 
Stock Yards Bank Fraud Alerts.
Reply YES to enroll. Reply HELP for help,
STOP to cancel. Msg&Data Rates May Apply.

 
Don't worry, we just want to make sure you have the option to receive these important messages when or if something occurs that is "out of the ordinary."

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