TBOC: Online Banking & Bill Pay
For questions regarding changes to your accounts or information about conversion, please contact us at:
Stock Yards Bank & Trust
If you were previously enrolled in Online Banking through THE BANK – Oldham County, you will automatically be re-enrolled into the Stock Yards Bank Online Banking system. You will continue to use your same User ID, however your password will temporarily be “syb” plus the last four digits of your Social Security Number/EIN (Ex: “syb1234”). Upon your first login, you will be prompted to change your password.
What is the last day I can log into my account through THE BANK – Oldham County’s website?
August 9, 2013 before 4:00 PM is the last day to access your THE BANK – Oldham County online banking account.
Note: There will be a blackout period between August 9th at 4:00 PM and August 12th at 6:00 AM when you will not be able to access THE BANK or Stock Yards Bank online banking systems.
Where do I log into Online Banking?
Go to www.syb.com.
What is the first date I can log into my account at www.syb.com?
The first date you can log into your Stock Yards Bank Online Banking account is August 12, 2013 at 6:00 AM.
Will I get a new User ID and Password?
The first time you log in, you will enter your existing THE BANK – Oldham County User ID. Your temporary password will be “syb” plus the last four digits of your Social Security Number/EIN, for example: “syb1234”. You will be prompted to change your password on the first login. If your User ID is less than six characters, you will be prompted to change it as well.
What are the Password requirements?
Your password needs to be a minimum of seven characters and a combination of numbers and letters. Both the user ID and password are case sensitive.
How often will I be required to change my password?
Every 180 days
Will I be able to pay bills through my online banking?
Yes, if you were previously enrolled in the Online Bill Pay with THE BANK – Oldham County, you will automatically be enrolled in Stock Yards Bank Bill Pay. After you log into Stock Yards Bank Online Banking, the Bill Pay link is below the heading “Bill Pay and Other Account Services” located on the right side of the page. Click on the link to go to the Bill Pay site. If you were not previously enrolled in Online Bill Pay, click on the “Enroll In BillPay” tab, then on “Click here to complete Bill Pay enrollment”.
Will I continue to receive electronic statements?
If you were previously enrolled for electronic statements at THE BANK – Oldham County you must re-enroll to continue receiving electronic statements. On your first log in, you will be presented with the option to enroll. You may also enroll at a later date by clicking on the “Options” tab within Online Banking or by visiting our website at www.syb.com.
Will I continue to receive alerts? (e.g. low balance alerts)
Your alerts will not transfer. To sign up for alerts, log into your online banking, click on: “Alerts and Messages” > “Alerts” > “Setup new Alert”
If I have a business checking account, will I select Business Online Banking from the drop down when logging in?
All Business Online Banking customers will now log in under “Personal”. We will notify you if your account is changed to our Business Online Banking at a later date.
Is there a demo for Online Banking?
Yes. Please visit our www.syb.com. Click “Online Education” under the heading of “Customer Service” on the bottom left side of the website. From there select “Online Banking” under “Personal”.